Ive sent in a report to them as well and I seen a place on Earth Breeze website that said Cancel and I clicked on it, whether it truly canceled them from taking any more money off my Credit Card, I dont know. I called Pay Pal who I went thru the first time telling them I did not authorize it! All I got was automation! I kept calling every number that was on their website but they all just went to Pay Pal. The only contact they had was an email which I told them to stop the order that I did not authorize an auto refill! No reply! I called my credit card and they put a dispute on it. Then in June I got an email saying Thank you for your order when I did not order more! Then it said I was on an auto refill and they charged me another $26.20. I ordered the Earth Breeze sheets in May. That would be fine, but nothing was sent to me for 2023 and they for SURE have money for the product. An email sent to me states that my next order will be for July 7, ****. Now, I havent received the product, I let them know (*******) that I would reach out to the BBB because I can not call anyone, can not connect with anyone and the emails I have sent are ghosted and no one responds. That is what I wanted to order, so that was fine. They returned the money- all but 153 or 158 dollars, the cost of a years subscription. I responded to each order, asking for my money back to my ************ account. I sent emails (There is no customer service line, no dispute contact person) nothing! The company sent several order numbers and confirmations for 4 different orders. The next day all of that money was taken out of my account. The next day, the company took out 2- individual month orders approximately 13 dollars each and 2 yearly orders about 158 dollars X2. I attempted a few times to input my order. There was no confirmation to my order or tally - nothing was visible. The website did not allow me to either check my order, go back or edit my cart. Here is the FAQ on the Tru Earth website which addresses most of the questions people typically have. Check it out and return to to complete your purchase.In 7/6/23, I attempted to order laundry sheets from their website. Are Tru Earth Eco-strips Safe for Septic, Biodegradable, etc.? Here is the FAQ on the Earth Breeze websit e which addresses most of the questions people typically have. Check it out and return to to complete your purchase. Are Earth Breeze Eco Sheets Grey-water Safe, Biodegradable, etc.? Please contact Kind Laundryif you need help with this. We are unable to help you if you purchased directly from Kind Laundry. W e are not associated with Kind Laundry. We do now offer Tru Earth subscriptions as well! I Want to Change My Kind Laundry Strips Subscription Please contact Tru Earth if you need help with this. We are unable to help you if you purchased directly from Tru Earth. I Want to Change My Tru Earth Laundry Strips Subscription Please contact Earth Breeze if you need help with this. We are unable to help you if you purchased directly from Earth Breeze. W e are not associated with Earth Breeze. Questions About Laundry Detergent Strips Subscriptions: I Want to Change My Earth Breeze Laundry Detergent Subscription If this happens, please email or call 61. Log into your account and click the "Manage Subscriptions" link. If you can't edit your subscription, it is likely because you have not created an ECOccasion account. Please email and I will make any changes for you. If you do not have an account, you can't manage your subscriptions yourself. Your account allows you to view your previous orders and manage your subscriptions. To access your account, click the Login link on the upper right of or type: /account From there, you can enter your user name and password or if you forgot your password, you can have an email sent to yourself to change it. To find out your gift card balance, please email How Do I Access My Account?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |